Politique de confidentialité

Last updated: December 5, 2025

HomeEase Store operates this shop and website, including all information, content, features, tools, products, and related services in order to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). HomeEase Store is a shop powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or when you communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms regarding the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information that we collect or process

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified, so that it does not identify you or cannot reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

  • Contact information, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Your communications with us, including information you include in communications with us, for example when you send a customer service inquiry.

  • Device information, including information about your device, browser or network connection, your IP address, and other unique identifiers.

  • Usage information, including information about your interaction with the Services, such as how and when you access or interact with them.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

Provide, tailor, and improve the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, handle your orders, remember your preferences and items of interest, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipments, facilitate potential returns and exchanges, allow you to post reviews, and create a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, SMS, or postal mail, and showing you online ads about products or services on the Services or other websites, including based on items you previously purchased or added to your cart, as well as your other activities on the Services.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.

Communicate with you. We use your personal information to provide customer service, respond to your requests, offer effective services, and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or governmental agencies, to investigate or participate in discovery procedures, potential or ongoing litigation, or other legal proceedings, as well as to enforce our terms or policies, or investigate potential violations.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate reasons, consistent with this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, processing, and shipping).

  • With business and marketing partners to provide marketing services and deliver advertisements to you. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with various merchants and websites. Our business and marketing partners will use your information according to their own privacy notices. Depending on your place of residence, you may have the right to request that we do not share information about you for the purpose of showing targeted advertising or marketing content based on your online activity with different merchants and websites. You can exercise your rights to object to such uses here.

  • When you instruct us, request, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.

  • With our affiliates, or more generally within our corporate group.

  • As part of a business transaction such as a merger or bankruptcy filing, to comply with any applicable legal obligation (including subpoenas, search warrants, or similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services. The information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries other than the one in which you reside, in order to provide and improve the Services.

Additionally, to protect, grow, and improve our business, we use certain enhanced Shopify features that integrate data and information from your interactions with our Store, as well as with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and the rights available to you, you can review the Shopify Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights related to your personal information via the Shopify Privacy Portal link.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies, as well as their other terms of use. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness, or reliability of information found on them.

Information you provide in public or semi-public areas, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction on its use by us or third parties. The inclusion of such links does not imply any endorsement of the content of those platforms, nor of their owners or operators, unless otherwise stated on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children who have not reached the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as defined under applicable law) personal information regarding individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as the need to maintain these records to manage your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce any applicable contract or policy.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may deny your request to the extent permitted by law.

    Right of access / right to information. You may have the right to request access to the personal information we hold about you.

    Right to deletion. You may have the right to request the deletion of the personal information we hold about you.

    Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.

    Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

    Right to opt out of sale or sharing for targeted advertising. Depending on your place of residence, you may have the right to opt out of the “sale” or “sharing” of your personal information or to object to the processing of your personal information for purposes considered “targeted advertising,” as defined under applicable privacy laws. You can exercise your rights to object to such uses here. Please note that if you access our website with the Global Privacy Control opt-out preference signal enabled, depending on your place of residence, we will automatically treat this as an opt-out request for the device and browser you use to access the website. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to the account. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Except for Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

    Managing communication preferences. We may send you promotional emails. You may choose to stop receiving these at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example about your account or orders you have placed.

    You can exercise these rights in the designated areas of the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and the rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/fr.

    We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, to the extent permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to make a request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time period required by applicable law.

    Complaints

    If you would like to file a complaint about our handling of your personal information, please contact us using the contact details below. Depending on your place of residence, you may have the right to appeal our decision by contacting us at the details below, or by filing a complaint with the data protection authority in your region.

    International Transfers

    Please note that we may transfer, store, and process your personal information outside the country in which you reside.

    If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or, where applicable, any equivalent contracts issued by the competent authority in the United Kingdom, unless the data transfer is made to a country recognized as providing an adequate level of protection.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

    Contact

    If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call us at the phone number provided, or email us at hugomariepro@gmail.com.